Privacy policy
Last Update: August 24, 2026
What changed in this update
- – Information We Collect: reorganized into Account, Health, and Usage/Device Information categories with expanded detail.
- – How We Use Your Information: added AI-insight generation and personalisation.
- – AI-Powered Features and Third-Party AI Services — new section covering OpenAI processing and consent.
- – Data Sharing and Disclosure: named service providers (OpenAI, AWS, Firebase).
- – Data Security and Data Retention: reordered and expanded.
- – Account Deletion — new section.
- – Your Rights: added right to restrict processing.
- – Medical Information Disclaimer — new section.
- – International Data Transfers and Changes to This Policy: reworded.
Medxeus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Medxeus collects, uses, stores, and shares information when you use our AI-powered health information application ("Medxeus" or "the App"). By using Medxeus, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
Information We CollectUpdated
We may collect the following categories of information:
Account Information
When you create an account, we may collect:
- Name
- Email address
- Account credentials
- Profile information you choose to provide
Health Information
Medxeus allows users to voluntarily provide health-related information to receive AI-powered educational insights. This may include:
- Symptoms
- Health concerns
- General health questions
- Wellness information
- Information entered into AI-powered features
- Journal entries or other health-related content you choose to provide
Usage and Device Information
We may collect:
- Device type
- Operating system
- IP address
- Application usage information
- Diagnostic and performance information
Cookies and Similar Technologies
We may use cookies and similar technologies to improve application functionality, security, analytics, and user experience.
How We Use Your InformationUpdated
We use collected information to:
- Provide Medxeus features and services.
- Generate AI-powered educational health information.
- Improve application performance and user experience.
- Personalise content and recommendations.
- Maintain security and prevent misuse.
- Communicate important updates.
- Comply with legal obligations.
AI-Powered Features and Third-Party AI ServicesNew
Medxeus uses third-party artificial intelligence services to provide AI-powered health information features. For example, Medxeus may use AI providers such as OpenAI to process information and generate responses.
Information submitted through AI-powered features may include:
- Symptoms entered by users.
- Health questions.
- Health concerns.
- Other information voluntarily provided during conversations.
This information is processed by AI service providers solely for the purpose of generating AI-powered responses and providing Medxeus features. Medxeus does not sell user health information or use health information for advertising purposes.
Before using AI-powered features, users are provided with information about AI data processing and are required to provide consent where applicable.
Data Sharing and DisclosureUpdated
We do not sell your personal information. We may share information only in the following circumstances:
Service Providers: We may share information with trusted third-party providers who help us operate Medxeus. These providers may include:
- OpenAI — AI-powered response generation.
- Amazon Web Services (AWS) — Cloud hosting and infrastructure.
- Firebase — Authentication, notifications, and application services.
Only information necessary to provide these services is shared.
Legal Requirements: We may disclose information where required by law, regulation, legal process, or governmental request.
Business Transfers: If Medxeus is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.
Data SecurityUpdated
We implement reasonable technical and organisational measures designed to protect your information against:
- Unauthorised access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Data RetentionUpdated
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
When you delete your account, we will delete or anonymise your personal information and health-related information, except where retention is required by law.
Account DeletionNew
Users may delete their Medxeus account directly within the application. When an account is deleted:
- Account information is removed.
- Health-related information is deleted or anonymised.
- AI conversation history is deleted or anonymised.
- Access to the account is permanently removed.
Your RightsUpdated
Depending on your location, you may have rights including:
- Accessing your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of your information.
- Restricting certain processing activities.
You may exercise these rights through the options available within the App or by contacting us at admin@medxeus.com.
Children's Privacy
Medxeus is not intended for children under 18. We do not knowingly collect personal information from children. If we discover that information has been collected from a child, we will take appropriate steps to delete it.
Medical Information DisclaimerNew
Medxeus provides AI-generated health information for educational purposes only. Medxeus does not provide:
- Medical diagnosis.
- Medical treatment.
- Emergency medical services.
- Professional medical advice.
Users should always consult qualified healthcare professionals before making medical decisions.
Third-Party Links
Medxeus may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
International Data TransfersUpdated
Your information may be processed in countries other than your own where our service providers operate. We take appropriate measures to protect your information in accordance with applicable data protection laws.
Changes to This Privacy PolicyUpdated
We may update this Privacy Policy periodically. Significant changes will be communicated through the App or other appropriate channels.
All third-party service providers, including OpenAI, are contractually required to maintain data protection, confidentiality, and security standards that provide the same or equal level of protection as outlined in this Privacy Policy.
Contact Us
For questions regarding this Privacy Policy or our data practices:
Email: admin@medxeus.com